We’ve all been there whether you’re a support analyst or not, you’re home, comfy and the phone rings with a friend or relative calling to say they have a problem with the computer. Instead of having to call around or do the dreaded talking down a passenger trying to land a 747, as the pilot has passed out. You can put yourself in front of the computer remotely with a built in easy to use feature of Windows10.
This secure connection feature the other person must assist in the initiation. It’s not possible to remote control without their input. Also both machines should be running Windows 10 as Quick Assist in a new take on the older Remote Assistance, if the other persons running an older version of Windows, I’m afraid you’ll have to use that.
Either using Cortana search or navigating the menu you need to run…
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